Refund & Cancellation Policy

This policy explains how refunds, cancellations, and returns are handled for all purchases made on kavigworld.com. It applies to digital downloads, digital pre-orders, physical merchandise drops, and domestic as well as international payment methods.

1. Digital Downloads & Lifetime Access

• Standard Digital Releases: Because digital music and media files are delivered immediately upon checkout, all sales of released digital items are final and non-refundable once download access has been granted or links have been generated.
• Lifetime Access Guarantee: If you experience difficulty accessing your digital files or your 7-day direct link has expired, you do not need to repurchase. Simply log into your kavigworld account with the email used at checkout (or create an account with that email) to access your permanent Downloads Library. If you experience technical download issues, our support team will promptly assist or re-issue access.

2. Digital Pre-Orders

• Cancellations Before Release: You may cancel a digital pre-order for a full refund at any time before the scheduled official release timestamp.
• After Release: Once the release timestamp passes and download access becomes available, pre-orders convert into standard digital purchases and are final sale.
• Access Revocation: If a pre-order is refunded prior to release, all digital download rights associated with that order are immediately revoked.

3. Physical Merchandise & Apparel

• Returns Window: Unused, unworn, and unwashed physical items in original packaging with tags attached may be returned within 14 days of confirmed delivery.
• Return Shipping: The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item or manufacturing defect).
• Inspection & Approval: Refunds are issued after the returned merchandise has been inspected and approved by our fulfillment team. Items showing signs of wear, washing, or damage are not eligible for a refund.

4. Damaged or Defective Items

If you receive a damaged, defective, or incorrect physical item, please contact us within 7 days of delivery with your order number and clear photos of the defect. We will issue a replacement or a full refund at no additional cost to you.

5. Payment Methods & Refund Processing

Refunds are processed back to the original payment method used at checkout:

• eSewa (NPR): Domestic refunds are credited back to the original eSewa wallet.
• Credit/Debit Cards (USD / YOLO / Stripe / Paddle): International refunds are credited back to the originating card or payment account.

Once approved, refunds are processed within 5–10 business days. Depending on your bank or payment provider, it may take additional days for the funds to reflect in your account.

6. How to Request a Refund

To request a cancellation, return, or refund, please reach out with your order number and details:

Email: [email protected]
Contact Form: kavigworld Support Form